At REX ART INTERIOR, we are committed to providing high-quality interior design services and products. If you are not satisfied with our services or products, please refer to our Refund and Return Policy below.
1.Service Refund Policy
Consultation Services: All consultation service fees are non-refundable after the appointment is made. If you need to reschedule your appointment, please notify us 24 hours in advance.
Design Services: Once the design project begins, the design fee paid is non-refundable after the client confirms the design plan. If you are dissatisfied with the service during the design process, please contact us promptly and we will do our best to make adjustments and improvements.
2.Product Refund and Return Policy
Product Returns: If your purchased product is damaged or does not meet your specifications upon delivery, please contact us within 7 days of receipt. We will arrange a return or replacement.
Return Requirements: Returned products must be unused, in their original packaging, and with all accessories intact. Return shipping costs are the customer's responsibility unless the product is defective.
3.Refund Processing
For eligible refund requests, we will process the refund within 5-7 business days of confirmation. The refund will be issued to the original payment method.
4.Exceptions
Some personalized and custom products may not be eligible for returns or refunds, depending on the applicable policy.
5.Contact Us
If you have any questions or requests regarding refunds or returns, please contact us as soon as possible:
Email: wangmazi151@ooptifitzone.com
Business Contact Number (Mobile): 0137230895
Your satisfaction is our top priority. Thank you for choosing REX ART INTERIOR, and we look forward to providing you with excellent service!
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Contact us today to discuss your interior design needs.